Privacy Policy

1. Data We Collect

To operate our Platform and facilitate matches, we collect the following types of information when you register and use Opins (This Privacy Policy is governed by the Digital Personal Data Protection Act, 2023, and other applicable laws of India. Where applicable, provisions of the Information Technology Act, 2000 shall also apply):

• Personal Identity & KYC Data: Full name, date of birth, gender, and portrait photos. For identity and security verification (KYC), we collect government-issued identifiers including Aadhaar, PAN card, Voter ID, or Driving License.
• Contact Information: Mobile phone numbers (primary verification method), email addresses, and home/business physical addresses.
• Financial Information: Bank details are collected only for payment processing and payout purposes and are processed through secure payment service providers.
• Geolocation Data: Precise real-time coordinates from your mobile device (essential for local matching and attendance verification). Location data is collected only with your permission and may be disabled through device settings. Certain platform features may not function correctly if location access is denied.
• Device & Usage Data: IP addresses, unique device identifiers (IMEI/MAC), operating system versions, and in-app action analytics.

2. How We Use Data

Personal data will be retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Data that is no longer required will be securely deleted or anonymized.

We utilize the collected data as a Data Fiduciary to maintain, optimize, and secure our Platform. Primary usage includes:

• Matching local workers with shift openings based on skills, availability, employer ratings, and distance.
• Powering the behind-the-scenes intelligent assistant to search, parse, and match opportunities in regional Indian languages.
• Sharing of Personal Data: We may share your personal information with:
  • Employers after you accept a shift.
  • Payment gateways and banking partners.
  • KYC verification providers.
  • Cloud hosting providers.
  • Government or law enforcement authorities where legally required.
  • Professional advisors, auditors, and legal consultants.
  We never sell personal data.
• Triggering instant payouts and escrow operations upon QR check-out verification.
• Sending push notifications, shift alerts, safety guidelines, and operations support desk updates.
• Cross-Border Transfers: Personal data may be processed or stored outside India only where permitted under applicable Indian law and with appropriate safeguards.

3. Geolocation Sharing

Because Opins matches workers with nearby shifts, real-time location data is a core component of the Platform:

• Background Tracking: With your permission, we track device coordinates to suggest jobs within travel zones. You can disable this in system settings, though it will limit match automation.
• Sharing with Employers: When a worker accepts a shift, their live coordinates may be shared with the matching employer to coordinate check-in and arrival.
• Attendance Verification: Geolocation coordinates are cross-checked with the employer's physical address during QR check-in and check-out to verify shift attendance.

4. Security Measures

We enforce reasonable security practices and procedures to protect your personal and sensitive data:

• All communications are encrypted in transit using industry-standard TLS protocols.
• KYC documentation and bank accounts are tokenized and processed via vetted third-party vendors.
• Continuous vulnerability scanning and perimeter monitoring protect against database intrusions.
• Limitation of Liability for Data Breaches: Neither the Company nor its Founders shall be liable for data breaches, leaks, or loss of information arising from force majeure events, hacking, or third-party vendor failures beyond reasonable control.
• Encryption at rest
• Encryption in transit
• Access control
• Role-based access
• MFA for administrators
• Security audits
• Incident response procedures

5. Your Privacy Rights

In accordance with the Digital Personal Data Protection Act, 2023, you possess specific statutory rights regarding your personal records:

• Right of Access & Summary: Request a summary of the personal data being processed and the identities of third parties with whom it has been shared.
• Right of Correction & Completion: Edit or correct inaccurate contact, identity, or payout coordinates at any time via the app profile dashboard.
• Right of Erasure: Terminate your account and request complete erasure of personal records, subject to active financial and tax record retention laws.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time, which will result in the suspension of matching services.
• Right to Grievance Redressal: Users may file complaints with our Grievance Officer regarding the processing of personal data.

Children's Privacy: Opins is intended only for individuals who are legally eligible to work. We do not knowingly collect personal data from children or persons who are not legally permitted to use the Platform.

6. Updates to Policy

We reserve the right to revise this Privacy Policy periodically. If we implement material modifications, we will issue alerts via push notifications, email, or prominently displaying details on the Platform homepage. Continued use of the Platform after the revised Privacy Policy becomes effective constitutes acceptance of the updated terms, to the extent permitted by applicable law. By creating an account or using Opins, you freely, specifically, and unconditionally consent to the collection, processing, storage, and sharing of your personal data for the purposes described in this Privacy Policy. You may withdraw your consent at any time, subject to applicable law.

Automated Decision-Making / AI: Opins uses automated systems and AI-assisted matching to recommend jobs based on user profile, skills, location, and preferences. Final hiring decisions remain with employers.

7. Contact & Grievance Information

If you have any questions, concerns, or complaints regarding data privacy, or if you wish to exercise your data rights, please contact our Compliance Officer or designated Grievance Officer (as required under the Information Technology Act, 2000):

• Support & Compliance Desk: helpdeskopins@gmail.com
• Mailing Address: Opins, Attn: Grievance Department, Bengaluru, Karnataka, India