1. What This Policy Covers
This Refund Policy applies to all paid subscriptions and purchases made on the Opins platform. Please read this alongside our Terms of Service.
Opins charges for the following paid services:
- Job Seeker Subscriptions: ₹99 (2 months) or ₹149 (3 months, includes AI Auto-Apply)
- Employer Premium Subscription: ₹999/month
- Employer Boost: ₹199 one-time, per job post
Opins does not process wage payments between employers and workers. This policy covers only the above platform charges — it does not cover, and Opins bears no responsibility for, any payment or dispute related to wages, salaries, or compensation agreed between an employer and a job seeker.
2. Job Seeker Subscriptions
- The first 15 job applications are always free. No payment is required or charged before this limit.
- Once you subscribe (₹99 or ₹149 plan), you gain continued access to apply for jobs for the stated duration.
- Refunds are available within 24 hours of purchase, provided you have not used the subscription to apply for more than 3 additional jobs beyond your free limit.
- After 24 hours, or after applying to more than 3 jobs on a paid plan, the subscription is considered used and is non-refundable.
- If a technical error on our end prevents you from using a feature you paid for (e.g., AI Auto-Apply not functioning), contact support within 7 days for a full refund or credit.
4. Employer Boost (₹199 one-time)
- Boost purchases are non-refundable once the boost period has started (i.e., once your job post visibility has been increased).
- If a Boost fails to activate due to a technical error on Opins' end, contact support within 48 hours for a full refund.
5. How to Request a Refund
Email helpdeskopins@gmail.com with your registered phone number, the transaction/payment reference ID, and the reason for your request. Eligible refunds are processed within 5–7 business days to the original payment method, via our RBI-compliant payment gateway partner.
6. Failed or Duplicate Payments
If a payment fails but the amount is deducted from your account, or you are charged twice for the same subscription due to a technical error, the extra amount will be automatically refunded within 5–7 business days. If it is not, contact support immediately with your payment reference ID.
7. Changes to This Policy
Opins may update this Refund Policy from time to time. Continued use of paid features after an update constitutes acceptance of the revised policy.
Subscription, Fees, and Payments: Certain features of the Platform may require payment of subscription fees or other charges. The applicable fees, plans, and payment terms will be displayed on the Platform before purchase.
All fees are exclusive of applicable taxes unless stated otherwise. Users are responsible for payment of all applicable taxes, including GST, as required under applicable law.
Opins reserves the right to modify subscription plans, pricing, features, or payment terms at any time. Any changes to existing subscriptions will be communicated to users in advance where required.
Payments must be made through the payment methods provided by Opins or its authorized payment partners. Users are responsible for ensuring accurate payment information and sufficient funds.
Subscription fees are non-refundable unless:
- required by applicable law;
- expressly stated in Opins' refund policy; or
- approved by Opins at its discretion.
Users may cancel subscriptions according to the cancellation process provided on the Platform. Cancellation will prevent future renewals but will not generally provide refunds for already paid subscription periods.
8. Contact Information
Questions about a charge or refund: helpdeskopins@gmail.com