Refund Policy

1. What This Policy Covers

This Refund Policy applies to all paid subscriptions and purchases made on the Opins platform. Please read this alongside our Terms of Service.

Opins charges for the following paid services:

• Job Seeker Subscriptions: ₹99 (2 months) or ₹149 (3 months, includes AI Auto-Apply)
• Employer Premium Subscription: ₹499/month
• Employer Boost: ₹99 one-time, per job post

Opins does not process wage payments between employers and workers. This policy covers only the above platform charges — it does not cover, and Opins bears no responsibility for, any payment or dispute related to wages, salaries, or compensation agreed between an employer and a job seeker.

2. Job Seeker Subscriptions

• The first 15 job applications are always free. No payment is required or charged before this limit.
• Once you subscribe (₹99 or ₹149 plan), you gain continued access to apply for jobs for the stated duration.
• Refunds are available within 24 hours of purchase, provided you have not used the subscription to apply for more than 3 additional jobs beyond your free limit.
• After 24 hours, or after applying to more than 3 jobs on a paid plan, the subscription is considered used and is non-refundable.
• If a technical error on our end prevents you from using a feature you paid for (e.g., AI Auto-Apply not functioning), contact support within 7 days for a full refund or credit.

3. Employer Premium Subscription (₹499/month)

• Employers may cancel their Premium subscription at any time from account settings.
• Cancelling stops future auto-renewal but does not refund the current month already paid for.
• If you cancel within 24 hours of first subscribing and have posted no more than 1 job on the Premium plan, you are eligible for a full refund.
• No partial or pro-rated refunds are given for unused days within an active billing month, except in cases of a verified technical fault on Opins' part.

4. Employer Boost (₹99 one-time)

• Boost purchases are non-refundable once the boost period has started (i.e., once your job post visibility has been increased).
• If a Boost fails to activate due to a technical error on Opins' end, contact support within 48 hours for a full refund.

5. How to Request a Refund

Email helpdeskopins@gmail.com with your registered phone number, the transaction/payment reference ID, and the reason for your request. Eligible refunds are processed within 5–7 business days to the original payment method, via our RBI-compliant payment gateway partner.

6. Failed or Duplicate Payments

If a payment fails but the amount is deducted from your account, or you are charged twice for the same subscription due to a technical error, the extra amount will be automatically refunded within 5–7 business days. If it is not, contact support immediately with your payment reference ID.

7. Changes to This Policy

Opins may update this Refund Policy from time to time. Continued use of paid features after an update constitutes acceptance of the revised policy.

8. Contact Information

Questions about a charge or refund: helpdeskopins@gmail.com